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Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Genesys: Customer Service Re-Emergence

Genesys: Customer Service Re-Emergence

By Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Guidelines for Finding the Right BPO Partner

Guidelines for Finding the Right BPO Partner

By Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Social Media Customer Care Plan

By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Social Media Customer Care Plan

Automation Technology will Evolve Call Centers

By Darren Wesemann, Senior Vice President, CTO, and Chief Product Officer, Connexion Point

Automation Technology will Evolve Call Centers

Scott Zieber, VP & CIO, Gannett Fleming, Inc

The Today and Tomorrow of Engineering

By Scott Zieber, VP & CIO, Gannett Fleming, Inc

Mark Williams, VP/CIO, ACI Clinical

The Next Big Thing in Pharma and Life Sciences Industry

By Mark Williams, VP/CIO, ACI Clinical

Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

IT-DR plans-a Critical Intersect with Business Continuity Recovery

By Jim Satterfield, Chief Information Officer, Firestorm Solutions, LLC

Brian LeClaire, SVP & CIO, Humana

Making the Skies Safer and the Population Healthier

By Brian LeClaire, SVP & CIO, Humana

Michael Gabbei, CIO, Celedon Group

Collaborative Engagements to Drive Business Value

By Michael Gabbei, CIO, Celedon Group

 Bruce Valk, CIO & VP, Silver Star Brands

Lessons Learned from a Barber

By Bruce Valk, CIO & VP, Silver Star Brands